Privacy Policy

About this Privacy Policy

Spinch Casino respects the privacy of players and aims to handle personal information responsibly. This policy applies to information collected through the website, account services, customer support channels and other features made available as part of the casino service. It is intended to provide a clear overview of the types of information that may be handled and the reasons for doing so.

Personal information means information that identifies you, relates to you or could reasonably be associated with you. The information collected will depend on how you use the website, the features you access and the information needed to meet account, security and legal requirements. You may be asked to provide certain information before an account can be opened, maintained or used.

This policy may be read together with other notices, terms and settings shown on the website. Where information is collected for a particular feature, an additional notice may explain that collection in more detail. If you do not provide information that is necessary for a service, some account functions may not be available or may be delayed.

Information we handle and why

A casino website typically handles several categories of information. The amount and type of information will vary depending on your relationship with Spinch Casino, the services you use and any checks that are required. Information may be collected directly from you, generated when you use the website, or received from service providers that help operate relevant services.

Account and contact details

This may include your name, date of birth, residential or contact details, username, account preferences and communications with support. These details may be used to create and manage your account, confirm that you are the account holder, provide customer assistance, communicate about your account and respond to questions or complaints.

Identity and verification information

To support age, identity and account checks, you may be asked to provide verification documents or other information. This can include information shown on identity documents, proof of address, information about the source or ownership of funds where appropriate, and records of checks carried out. Such information may be used to prevent impersonation, unauthorised access, fraud, money laundering and other misuse of the service.

Payment and transaction records

The website may handle payment details, deposit and withdrawal information, transaction history, account balances, play activity and related records. Payment information may also be processed by specialist payment providers. These records help process transactions, resolve payment questions, maintain accurate account records, identify unusual or unauthorised activity and meet applicable legal and operational requirements.

Device, technical and usage information

When you visit or use the website, technical information may be collected automatically. This may include your internet protocol address, browser type, operating system, device characteristics, language settings, approximate location, pages viewed, referring website, access times and information about how you interact with features. This information may be used to operate, secure, troubleshoot and improve the website, understand usage and detect suspicious activity.

Communications and support records

If you contact support, records of your messages, requests, account history and any information provided to resolve an issue may be retained. These records help verify your identity, investigate problems, provide consistent assistance, monitor service quality and deal with disputes or complaints.

Main purposes for using information

• To open, operate, maintain and secure your account.
• To provide casino features and process account activity, deposits and withdrawals.
• To verify identity, age and account information and carry out anti-fraud and security checks.
• To meet legal, regulatory, tax, accounting and responsible business obligations that apply to the service.
• To provide customer support, answer enquiries and manage complaints or disputes.
• To monitor performance, maintain website security, prevent misuse and improve the user experience.
• To send service communications, and where permitted, marketing communications in line with your choices.

Cookies and similar technologies

Spinch Casino may use cookies and similar technologies to help the website function. A cookie is a small text file or similar item stored on your device when you visit a website. Cookies can support account sign-in, remember selected preferences, maintain security, keep pages working correctly and provide information about website use.

Some cookies may be essential for requested services, while others may help analyse performance, personalise features or support communications. Similar technologies may include pixels, tags, local storage and technical identifiers. These tools may collect information about your device, browser, visits and interactions, but their use does not necessarily identify you by name.

You can manage or restrict cookies through your browser settings. Your browser may allow you to review, delete or block cookies, or to receive a notification before a cookie is stored. If you disable certain cookies, parts of the website may not work properly, and some account or security features may be unavailable. Cookie choices can normally be changed at any time through the settings available on your device or browser.

Sharing, security, retention and your rights

When information may be shared

Personal information may be shared where it is necessary to operate the service or complete a requested activity. This may include sharing relevant information with payment providers, identity and verification providers, technology and hosting providers, security and fraud-prevention services, customer support systems, professional advisers and other suppliers that assist with the website. Service providers should only receive information needed for their role and are expected to handle it appropriately.

Information may also be disclosed where necessary to protect the website, players or the public, to investigate suspected fraud or misuse, to enforce applicable terms, to respond to lawful requests, or to meet legal and compliance obligations. If the service or its assets change through a business transaction, relevant information may be transferred as part of that transaction, subject to appropriate handling requirements.

Security and storage

Reasonable technical, administrative and organisational measures may be used to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures can include access controls, authentication procedures, monitoring, secure systems and staff or supplier processes. No website or electronic transmission can be guaranteed to be completely secure, so you should keep your account credentials confidential and contact support promptly if you suspect unauthorised account activity.

How long information is kept

Information is generally kept only for as long as it is needed for the purposes described in this policy, to provide services, resolve issues, protect the website, maintain business records or meet legal and compliance requirements. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights

Depending on your circumstances and applicable privacy requirements, you may have rights relating to your personal information. You can ask to access information held about you, request correction of information that is inaccurate or incomplete, and ask for deletion of your information where there is no valid reason for it to be retained. You may also be able to object to or limit certain uses, or ask for information to be provided in a usable format.

You can withdraw consent to marketing communications at any time by using an unsubscribe option included in a marketing message or by contacting support@spinchcasino.best. You can also use this email address to request access, correction or deletion of your data, or to ask questions about how your information is handled. A request may need to include enough information to confirm your identity and protect your account.

A request for deletion or restriction may not apply in every situation. For example, information may need to be retained to meet a legal obligation, prevent fraud, resolve a dispute, protect security or complete a transaction. If a request cannot be completed in full, the reason will be explained where appropriate. Privacy requests should be sent to support@spinchcasino.best, and the response will be handled in line with applicable requirements.